Terms of Service

1. Agreement to terms

These Terms of Service (the 'Terms') form a binding agreement between you and Luis Riedhammer, with registered offices at Föhrenweg 2, 58638 Iserlohn ('Anliego', 'we', 'us', or 'our'), governing your access to and use of the Anliego websites at anliego.de, applications, APIs, widgets, and related services (together, the 'Service').

By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and 'you' refers to that entity. If you do not agree to these Terms, you may not use the Service.

2. Description of the Service

Anliego is a reviews-to-revenue platform that helps businesses manage and grow their online reputation. We are a tool that supports your own review operations; we do not act as your legal or compliance advisor, and we do not publish reviews on your behalf to third-party platforms.

• Monitoring of reviews and ratings across connected sources, including Google Business Profile.
• AI-assisted reply drafting in your configured brand voice, which you review and approve before publishing.
• Review-request campaigns sent to customers you provide, on channels you configure.
• Embeddable rating and review widgets for display on your own properties.
• Reporting and analytics on review volume, sentiment, and response activity.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use and is not directed to consumers acting for personal, family, or household purposes.

When you create an account you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and any access tokens, for all activity that occurs under your account, and for promptly notifying us at legal@anliego.de if you suspect any unauthorized access or use. You may not share credentials or let others use your account in violation of these Terms.

4. Acceptable use and customer compliance obligations

You are solely responsible for using the Service in a lawful and compliant manner, and for ensuring that your use complies with the terms, policies, and guidelines of any third-party platform you connect (including Google) and with applicable laws and regulations, including the U.S. FTC rules on endorsements and reviews and equivalent EU and DACH consumer-protection and unfair-commercial-practices rules.

You acknowledge that Anliego is built around compliance-by-design and does not provide, and you may not attempt to use the Service to perform, review gating, selective suppression of negative feedback, or any practice that distorts the authenticity of reviews. Specifically, you agree that you will not:

• Gate, filter, route, or screen customers based on predicted or expressed sentiment so that only satisfied customers are directed to leave public reviews.
• Create, solicit, buy, sell, exchange, or post fake, fabricated, or misleading reviews, or reviews from people without genuine experience of the business.
• Offer or provide incentives in exchange for reviews in a manner prohibited by the relevant platform or by law, or fail to disclose incentives or material connections where disclosure is required.
• Misrepresent your identity or affiliation, or post reviews about your own business or a competitor while concealing the relationship.
• Send review requests or other communications to recipients without a lawful basis or required consent, or in violation of anti-spam, telemarketing, or data-protection laws.
• Use the Service to harass, defame, or infringe the rights of others, to upload unlawful or malicious content, or to probe, scrape, overload, or interfere with the Service or any connected platform.

5. Your responsibility for content and communications

You are responsible for the content of your review-request messages, your replies to reviews, your widget configurations, and any other content you create, send, publish, or approve using the Service, including content generated with AI assistance that you choose to use. AI-generated drafts are suggestions only; you must review them for accuracy, tone, and compliance before they are sent or published, and you remain the author and publisher of that content.

You represent that you have all rights and permissions necessary for the recipient lists, customer data, and materials you provide, and that your use of them through the Service does not violate any law or third-party right.

6. Subscriptions, fees, and billing

Paid plans are offered on a subscription basis and are billed in advance, either monthly or annually, depending on the plan and billing cycle you select. Pricing for current plans is shown on anliego.de and may be updated for future billing periods as described in Section 14.

Payments are processed by our third-party payment processor, Stripe; by subscribing, you authorize us and Stripe to charge your selected payment method for the applicable fees. Your subscription renews automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. We do not impose long lock-in periods or any 90-day cancellation notice; you may cancel at any time from your account settings, and cancellation takes effect at the end of the current paid period.

Except where required by applicable law, fees already paid are non-refundable, and cancelling does not entitle you to a refund for the remainder of the current period. Fees are exclusive of taxes; you are responsible for any applicable sales tax, VAT, GST, or similar taxes, which may be added to your invoice. If a payment fails, we may retry the charge and may suspend or downgrade your account if amounts remain unpaid.

7. Free trial

We may offer a free trial of certain paid features for a limited period. Unless stated otherwise at sign-up, you will not be charged during the trial, and we will only begin billing if you choose to continue on a paid plan or if your plan is configured to convert to paid at the end of the trial. We may require a payment method to start a trial. We may modify or discontinue trial offers at any time, and we reserve the right to determine eligibility and to withdraw a trial if we reasonably believe it is being abused.

8. Managed-removal add-on

If you purchase or enable any managed-removal or review-flagging add-on, you understand and agree that this service is provided strictly on a best-effort basis. It consists of assessing reviews you identify and, where appropriate, submitting flags or requests to the relevant platform under that platform's own policies and processes.

We do not control any third-party platform and cannot and do not guarantee that any review will be removed, hidden, or altered, or that removal will occur within any particular timeframe. Outcomes depend entirely on the platform's independent decisions. Fees for the add-on are charged for the work and submissions performed and are not contingent on, or refundable based on, any particular removal outcome, except as required by law. We will never ask you to misrepresent facts to a platform, and you are responsible for the accuracy of any information you provide in support of a request.

9. Customer data and license to operate the Service

As between you and us, you retain all rights in the data, content, and materials you submit to or generate through the Service ('Customer Data'). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data solely as needed to provide, secure, maintain, and improve the Service, to comply with law, and as otherwise instructed by you.

Where we process personal data on your behalf, we do so as your processor in accordance with our Privacy Policy and, where applicable, a data processing agreement. You are responsible for providing any required notices and obtaining any required consents from your customers and other data subjects. We may use aggregated and de-identified data that does not identify you or any individual to operate, analyze, and improve the Service.

10. Intellectual property

The Service, including its software, design, text, graphics, widgets, and the Anliego name and logos, and all related intellectual property rights, are and remain owned by us and our licensors. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service, except to the extent such restrictions are prohibited by applicable law. Any feedback or suggestions you provide are voluntary, and we may use them without obligation or compensation to you.

11. Third-party services

The Service integrates with and relies on third-party services, including the Google Business Profile API and Places API, Stripe, and other providers. Your use of those services through the Service is also subject to the applicable third-party terms and policies, and your use of Google services is subject to Google's terms, including the Google APIs Terms of Service and applicable Google user data policies.

We are not responsible for third-party services, their availability, accuracy, or practices, and a third party may change, limit, suspend, or discontinue access to its APIs or data at any time, which may affect the corresponding features of the Service. You are responsible for maintaining the third-party accounts and authorizations needed to use connected features.

12. Disclaimer of warranties

The Service is provided 'as is' and 'as available', without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any particular business result, search ranking, rating, review volume, or removal outcome will be achieved. AI-generated outputs may be inaccurate or unsuitable and must be reviewed by you before use. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount you paid to us for the Service in the twelve months immediately before the event giving rise to the liability. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud or for death or personal injury caused by negligence.

14. Indemnification

You agree to defend, indemnify, and hold harmless Anliego and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your Customer Data, your review requests and replies, your use of the Service, or your violation of these Terms, applicable law, or the rights of any third party, including any third-party platform's terms.

15. Suspension and termination

You may stop using the Service and cancel your subscription at any time as described in Section 6. We may suspend or terminate your access to all or part of the Service, with or without notice, if you breach these Terms, if your use poses a security or legal risk to us or others, if required to comply with law or a third-party platform's requirements, or for prolonged non-payment.

Upon termination, your right to use the Service ends, and we may delete or de-provision your account and Customer Data after a reasonable period in accordance with our Privacy Policy and applicable law, unless retention is required by law. Provisions that by their nature should survive termination, including those on fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

16. Governing law and dispute resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of [Governing Law], without regard to its conflict-of-laws rules and without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

The courts located in [Jurisdiction] will have exclusive jurisdiction over any dispute, and you and we consent to the personal jurisdiction of those courts, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Before initiating formal proceedings, the parties will use good-faith efforts to resolve the dispute by contacting legal@anliego.de.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms at anliego.de with a new effective date or by notifying you through the Service or by email. Changes take effect as of the stated effective date, and your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Service and may cancel your subscription.

18. Contact

If you have questions about these Terms or the Service, contact us at legal@anliego.de or by mail at Luis Riedhammer, Föhrenweg 2, 58638 Iserlohn.